Frequently Asked Questions & Refund Policy

What if I can’t find what I need?
If you need assistance, give us a call at 703.838.1960 or send us an email at [email protected].

What types of payment do you accept?
Our website accepts credit card payments using AMEX, Discover, MasterCard, and Visa, as well as ACH payments. For additional payment options, please contact us at 703.838.1960 or [email protected].

How can I tell if my order was successful?
Once you have submitted your payment information, you will see a confirmation page indicating that your order was successful. You will also receive a confirmation email outlining your purchase.

How do you calculate tax for my orders?
Sales tax is charged on orders shipped to Virginia (5.3 percent).

How do I make changes to or cancel an order once it has been submitted?
Orders are sent to our distribution center upon receipt. Most orders, depending on product availability, are shipped within 24 hours. If you would like to change or cancel an order, please contact us at 703.838.1960 or email [email protected] and we will determine the status of your order and try to assist you. If your order has already been processed, it can still be returned for credit. (See next question on our refund policy.)

What is your refund policy?

Publications:

Purchasers of hard copy versions of NTTC publications may return merchandise within 30 days of purchase for a refund of the purchase price. The purchaser is responsible for all shipping costs unless NTTC made an error. The returned books must be received in resalable condition. To return merchandise, indicate the reason for return on a copy of the invoice or packing slip. Enclose the document with your return and ship via a traceable method to:

National Tank Truck Carriers

4300 Wilson Blvd

Suite 520

Arlington, VA 22203

All purchases of the Tank Truck Market Analysis are final. If you have a concern regarding your order, please contact [email protected]

Events:

If you need to cancel an event registration, please contact us at 703.838.1960 or [email protected]. Cancellations made within 60-90 days of an event are subject to a 50% cancellation charge. No refunds will be issued for cancellations made within 60 days prior to an event.

How soon can I expect to receive my order?
Books are shipped from our distribution center via UPS ground or best service as determined by our warehouse manager unless you specify another option. Most orders are shipped within 24 hours, depending on product availability. Transit time typically is an additional two to six business days for ground service, depending on delivery location.

For the Tank Truck Market Analysis, you will receive a link to the report immediately upon purchase.

How do you calculate shipping charges?
Shipping charges are calculated based on the shipping method selected, destination, and order weight.

Do you ship publications to locations outside the United States?
We do ship to international destinations but transit times are longer, as much as three to four weeks, subject to various country import restrictions. The customer may be subject to import duties and taxes.

What steps do you take to safeguard my privacy?
Your privacy and the security of your information are of the utmost importance to NTTC. Please refer to our Privacy Policy for more information.